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Lifetime Warranty/Satisfaction Guarantees

Exerstrider's Lifetime Quality Warranty

Because I've designed quality into every component of every Exerstrider pole, every pair is warranteed to be free from defects in materials, design and workmanship for the lifetime of the original owner. (This does not cover normal wear and tear on the pole's rubber tips.)

Exerstrider's 60-day 100% Satisfaction Guarantee

If you enjoy fitness walking, but would like to have even more fun and at the same time get significantly more results with each and every stride, try Exerstrider Total Body Walking. Once you try it, you’ll understand why I offer an unconditional 100% satisfaction guarantee. Most people just won’t part with their poles once they experience the synergistic resistance difference! But if for any reason you are not completely delighted with your Exerstrider fitness walking poles, just return the poles within 60 days for a full refund of your purchase price.  No return authorization will be required -- just return the original contents of your shipment along with a copy of your sales reciept (or complete contact information).

 

NOTE: You will find poles that cost much less, as well as those costing $100 more, but I promise you unmatched quality, durability, comfort, performance and value as part of my 100% satisfaction guarantee!

 

 so I also offer...

Our Exclusive 110%+ “Confusion Buster” Guarantee!

If you’re new to Nordic walking and have spent hours, days or even weeks (I’ve heard from some of you) researching your options only to end up far more confused than decisive, I’d like to help ease your mind a bit with my 110%+“confusion buster” guarantee.

I know just how confusing in can be when one website tells you not “to be scammed by cheap twist-lock telescopic poles”, and claims that they sell the “real Nordic walking poles” -- suggesting others don’t.  Then another tries to gain your confidence by offering a “100% Iron Clad Lifetime Warranty” (which may actually be far less than "iron clad" -- check the fine print).  And somewhere along the line you heard that only veteran ski pole manufacturers Leki, Exel, or Swix make the best Nordic walking poles.  Then to add to the confusion, in your online searches you discover that at Amazon, Walmart and Target you could get a pair of poles for under 20 bucks! (Poorly designed poles are not a bargain at any price! -- ask if they offer a satisfaction guarnatee before you buy!)  Then there may be a concern about whether to take a chance with the only strapless ergonomic grips or play it "conventional" and go poles with straps!  After all, everybody else has straps!

 
Finally, there’s the technique issue.  You may have heard that my Exerstride Method™ Nordic walking technique, although the original (I was in the fitness walking pole business for a decade or more before nearly every ski pole company in the world decided to put some rubber tips on their patented strapped ski poles and start selling them as Nordic walking poles), is different from the way many people Nordic walk in Europe.  If your aim is to look, feel and function better, and not to have to walk ever faster and stride ever longer to do it, my technique will deliver maximum results and make every stride fun! Every pair of my poles come with my 5-star rated manual and instructional DVD which will allow you to simply understand the enjoyment and  ease of using the walking poles in my common sense, natural way and in a way that is safe, highly effective and so enjoyable you’ll be positively addicted in no time!

To add even more to your confusion, chances are few, if any, stores in your area sell Nordic walking poles (trekking poles are different), and if they do they certainly don’t offer you any choices so that you can actually make your own comparisons of their quality, design and features. 

 
But the fact is, you can never make a fully confident decision that you can be certain will be in your best interest by simply comparing claims of everyone who’s trying to sell you their brand of poles.   Whether you’re making choices between all the poles you’ve researched, or are still concerned about how you’re going to learn to get the most out of whatever new poles you decide to buy – the only sure-fire way to be confident that you’ll get poles that will serve you well for a lifetime of regular use may be to actually try and compare some of your top choices along with their recommended technique.  

 
Because I’ve personally designed all of the high quality and unique features that are built into my Exerstrider poles and because I actually use them nearly every day (and because I’ve refined my technique over the last 25 years to maximize both the enjoyment and benefits of walking with poles), I want to encourage you to compare them to any other poles and techniques on the market – at any price!  Whether you compare any one of my Exerstrider models with the under $20 or the $200 versions, I’m confident that you will decide for yourself that, as I say, “you can pay less, or pay a lot more, but you’ll never find better quality, value or performance at any price!” 

 
 So, here’s my 110%+“confusion buster” guarantee
in addition to my 60-day 100% Satisfaction Guarantee and the lifetime warranty on every pair of my poles.  Buy and compare any model of Exerstrider poles with any model of poles by any other manufacturer – at any price, and if you decide you like my competition’s poles better than mine, just return your Exerstrider poles within 60 days (along with the instructional materials) along with a copy of your original Exerstider receipt as well as a copy of the sales receipt for whatever poles you’ve decided to go with, and I’ll refund 110% of your original purchase price for the Exerstrider poles - plus your original shipping and handling charges!

 
That’s how confident I am that if you cut through all the hype and actually compare my poles and technique to anything the competition offers,  you’ll come to the same conclusion that has consistently earned Exerstrider poles top independent rankings, and  made Exerstrider the world’s #1 fitness walking poles for over 20 years!

 

Exerstrider Return Policy: You will not be required to get a “return authorization”. If, for any reason, you are not 100% satisfied with your purchase of Exerstrider fitness walking poles, return them within 60 days (with the manual and video and a copy of your receipt) for a refund of your purchase price or an exchange. (All other items must be returned within 30 days.) We ask only that you let us know whether you wish to receive a refund or make an exchange.


Please send returns to:
Exerstrider Products
Attn: Returns Department
6400 Gisholt Drive, Suite 111
Madison, WI 53713

From Our Customers

SuccessStories
From Our Customers

I have two complaints since I got my poles. First, having now lost 14 pounds in just three months, my pants and belts are too large. Second, I made the mistake of letting my wife try out my poles and now I have to buy her a set. Your poles should come with appropriate warnings!

Lee Taylor
SuccessStories
From Our Customers

Hi Tom et all,

 

I've used Exerstriders off and on for years, and they continue to be the single best overall exercise for me at age 66. I'm on my second set of poles, with many tip replacements over the years. Some friends at work probably 20+ years ago told me about them, I looked at the video (VHS back then, I...

SuccessStories
From Our Customers

I love walking with my Exerstrider poles! You quickly get into a "stride" and makes regular walking kind of boring. One of the best purchases I ever made.

Sally S.
SuccessStories
From Our Customers

I have a story regarding how I learned about your product. Please do not lose interest, as I do like to "tell the story" and enjoy detail. I was visiting my local library in late summer 2015. I met a younger woman in the library that had a pair of your walking poles. She reported a medical problem that interfered with her balance. She had researched...

Pamela Hill
SuccessStories
From Our Customers

We love using our poles ... they have totally transformed our bodies. We have more muscle definition, strength, stamina and endurance. We've already lost over 10 pounds each using them just over the last two months. Your simple invention has really made a difference in our lives.

Gail & Frank, New York
SuccessStories
From Our Customers

Once I started using the poles, I could walk a lot longer immediately. I lost 34 pounds! It's the best money I've ever spent! Your DVD instructions were very complete and easy to follow. Thanks!

Marty A., Illinois
SuccessStories
From Our Customers

I love my Exerstrider walking poles. I mean... I LOVE THEM! I actually feel cheated now when I don't have time to Exerstride.  I'm thrilled with my decision to purchase your poles, and thank you for the TOP QUALITY!

Rosemary R, Florida
SuccessStories
From Our Customers

Exerstriding made my abs hard as a rock and my arms and legs have muscle definition that  I once thought you had to lift weights to get. Thanks for inventing the most efficient exercise ever!

Judy R., California
SuccessStories
From Our Customers

The reason I am taking the time to contact you is to let you know how much this type of walking has helped me as touted in the materials from Exerstrider Products.  I go 4 miles probably 5 to 6 days per week in a college field house in the winter and outside in the summer.  It is an excellent...

Truman Porter St Paul MN
SuccessStories
From Our Customers

Thank you, thank you, thank you for making exercise fun! I never though I'd actually enjoy exercise. Your strapless ergonomic grips really are awesome -- and so comfortable.

E. Young, Ohio
SuccessStories
From Our Customers

Your Exerstrider poles have allowed me to remain mobile and independent after a head injury that left me with a permanent balance disorder. My physical therapist recommended these poles, and I have used them for six years now. Have put over 4000 miles on them so it's time for new "tires" LOL. In the past...

Deborah